Before you Call or Make a request......
Please be ready with the following information when you call the Technology ServiceDesk at 936-273-7385.
Before calling, you should have already done the following items:
- Rebooted the machine.
- Checked to make sure all cords are plugged in to both the computer and the wall.
- For GENERAL QUESTIONS ( Applications, Hardware, Web, Network, etc.), be prepared to give details about the problem. This will save a lot of time and will generate a prompt solution. Write down any error messages and when they occured.
Work Orders:
If you want to open a Work Order, your ServiceDesk Consultant will ask you for the following information:
- Name (last, first)
- Phone number or on-campus extension
- Room number
- Building
- Nature of the problem (what is wrong?)
- User type (student, staff, faculty, etc.)
- Department (accounting, admissions, etc.)
- Room where the problem is located (lab, classroom, dorm room, office, etc.)
- Request type (what you would like done)
- Item affected (hardware, software, network, etc.)