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With hundreds of computers to monitor, shared servers, networks, phones, software needs to be met, equipment to be delivered, and the constant needs of students and facutly, somebody has to mad the ship and that's where the ServiceDesk comes in, somewhere between a control tower and an emergency dispatcher, the ServiceDesk provides you with quick access to complete technology support and is a home base to all I-tech employees. The ServiceDesk is here to serve you!
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CONTACT SERVICEDESK // WORK ORDERS // AV REQUESTS // PRIORITIES
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Submitting a Work Order (making a general request)
You may submit a work order to the OTS ServiceDesk using our electronic request form, e-mail or simply dial 7385 from any phone on campus and an OTS representative will take your request.
(off campus- 936.273.7385).
To submit a work order you will need the following information:
- Nature of the problem (what is wrong?)
- Client type (student, staff, faculty, etc.)
- Room (number) where the problem is located (lab,classroom, office, etc.)
- Request type (what you would like done)
- Item(s) affected (hardware, software, network, etc.)
Click here to submit a work order using our electronic request form.
Upon completion of the Work Order you will be notified by e-mail.
Click here to check the status of a current work order online.
Submitting a request for Audio/Visual equipment.
To submit an AV request, you will need the following information:
- Date Needed/Finished (xx/xx/xxxx)
- Time Needed/Finished (xx:xx AM/PM)
- Equipment Needed (include any accessories you may need)
- Building/Room where equipment will be used
Click here to request an AV delivery online.
Click here to check the status of an AV request online.
Using our electronic forms
Our electronic forms are just as simple and reliable as calling the ServiceDesk.
When filling out a form, you do not have to enter data in every field
(when a field is required you will be notified).
However entering more data will create more precise results.
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